Retourbeleid

30-Day Satisfaction Guarantee

We want you to love your Icelandic Elements products. If you're not completely satisfied with your purchase, we offer a 30-day money-back guarantee. Simply contact us within 30 days of delivery, and we'll arrange a full refund.

How to Return

1. Contact our customer service team at support@icelandicelements.com
2. Provide your order number and reason for return
3. We'll provide you with a returns label and instructions
4. Pack items securely in their original packaging
5. Drop off at your nearest post office or collection point
6. Refund processed within 5-7 business days of receiving your return

Conditions

• Products must be unopened and in original packaging for full refund
• Opened products may be eligible for partial refund at our discretion
• Return shipping costs may apply for change-of-mind returns
• Damaged or defective products will be replaced at no additional cost

Damaged or Defective Items

If your order arrives damaged or you receive a defective product, please contact us immediately with photos of the damage. We'll send a replacement at no extra cost or provide a full refund, including original shipping charges.